Privacy Policy, Terms, and Security

Privacy Policy

LetsDoc Healthcare Technologies Pvt Ltd, operating through its SaaS platform Udeti.ai, is committed to ensuring transparency, security, and compliance with applicable data protection laws, including the Digital Personal Data Protection (DPDP) Act and the Information Technology (IT) Act in India.

1. Data Collection

We collect the following types of data:

• Personal Information: Name, email, phone number, address, and government-issued IDs for user identification and account management.
• Health Information: Medical records, appointment history, prescriptions, and other healthcare data for facilitating services.
• Device Information: IP address, browser type, operating system, and other technical details for improving user experience.
• Cookies and Tracking: Data related to website usage, preferences, and interactions through cookies and similar technologies.

2. Purpose of Data Use

Your data is used for:

• Providing and improving healthcare services.
• Compliance with legal obligations and regulatory requirements.
• Enhancing user experience and troubleshooting technical issues.
• Marketing and promotional communications (with user consent).

3. User Consent

By using our platform, you consent to the collection, use, and processing of your data as outlined in this policy. You may withdraw your consent at any time, subject to applicable laws, by contacting support@udeti.ai.

4. Cookies

Cookies and Similar Technologies: Cookies help us understand user behavior and improve our services. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of the platform.

Terms of Service

By accessing or using Udeti.ai, you agree to the following:

• Account Responsibility: Users are responsible for maintaining the confidentiality of their account credentials.
• Prohibited Activities: Unauthorized access, data scraping, and tampering with the platform are strictly prohibited.
• Service Availability: While we strive for uninterrupted service, occasional downtime for maintenance or updates may occur.
• Amendments: We reserve the right to update terms periodically. Continued use of the platform constitutes acceptance of updated terms.

Data and Information Security

Security is a top priority for Udeti.ai. We employ a combination of advanced technologies and policies to safeguard user data, including:

• ISO 27001 Certification: Adherence to global standards for information security management.
• Encryption: Data is encrypted at rest and in transit using industry-standard algorithms.
• Cloud Security: Our platform is hosted on secure cloud infrastructure with Web Application Firewalls (WAF).
• DDoS Protection: Multiple CDNs mitigate Distributed Denial of Service (DDoS) attacks.
• Regular Audits: Vulnerability assessments and penetration tests (VA/PT) are conducted annually.

Camera and Device Access: Camera or device permissions are requested only when essential for providing specific features, such as video consultations or identity verification.

User Rights and Data Retention

User Rights: As per the DPDP Act, users have the following rights:

• Access and review personal data stored by us.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent for specific data processing activities.
• Request data deletion, subject to legal obligations.

Data is retained for as long as necessary to provide services or comply with legal requirements. Post-retention, data is securely deleted or anonymized.

Incident Management

Data Breach Protocol: In the event of a security breach:

• We will promptly notify affected users and regulatory authorities as required.
• Root cause analysis will be conducted to address vulnerabilities.
• Measures will be implemented to prevent recurrence.

Third-Party Services

Data Sharing: User data is shared only with trusted third parties for operational purposes, such as payment processing or regulatory reporting. All third-party integrations are governed by stringent confidentiality agreements.

APIs: Data exchanged through APIs is encrypted and adheres to applicable data-sharing protocols.

Contact Us

For questions regarding privacy, terms, or security, reach out to: